Workload, Work Environment, and Employee Performance: The Mediating Role of Public Service Motivation

Abstrak

The purpose of this study is to examine the effect of workload and work environment on employee performance through Public Service Motivation as an intervening variable at RSUD dr. Gondo Suwarno Ungaran. This study employs a quantitative research method, as it examines the relationships among variables using a questionnaire. The sample consists of 90 respondents drawn from employees of RSUD dr. Gondo Suwarno Ungaran. Data were processed using Statistical Package for Social Science (SPSS) software. The data analysis techniques include descriptive analysis, instrument testing, classical assumption tests, and hypothesis testing. The results indicate that workload and work environment have a significant effect on employee performance, and Public Service Motivation has a positive and significant effect on employee performance, indicating that higher motivation in public service leads to improved employee performance. This study is expected to contribute to the development of human resource management knowledge and, practically, to serve as a reference for RSUD dr. Gondo Suwarno Ungaran in formulating employee performance improvement policies, particularly through enhancing performance appraisal systems, developing human resource competencies, and designing more targeted motivation and reward programs.