RACHMAWATI, R. S.; WIBISONO, D. Customer Satisfaction Performance Evaluation at PT PLN (Persero) West Java Using the Malcolm Baldrige Criteria for Performance Excellence. Studi Akuntansi dan Bisnis Indonesia , [S. l.], v. 1, n. 2, p. 139–149, 2025. DOI: 10.61401/sabi.v1i2.213. Disponível em: https://jurnal.stiekrakatau.ac.id/index.php/sabi/article/view/213. Acesso em: 8 apr. 2026.