[1]
Rachmawati, R.S. dan Wibisono, D. 2025. Customer Satisfaction Performance Evaluation at PT PLN (Persero) West Java Using the Malcolm Baldrige Criteria for Performance Excellence. Studi Akuntansi dan Bisnis Indonesia . 1, 2 (Apr 2025), 139–149. DOI:https://doi.org/10.61401/sabi.v1i2.213.