Review of Multidisciplinary Academic and Practice Studies

Measuring Trust in Higher Education Evaluation Systems: Methods and Indicators

2026-02-01T04:26:12+00:00

Abstract

Purpose: This study aims to systematically analyze methods for determining the level of trust in the evaluation of the higher education system and to substantiate their scientific foundations by conceptualizing trust as a measurable and analytically significant dimension of evaluation

Research Methodology:. A mixed-methods approach was employed by integrating quantitative statistical indicators and qualitative sociological survey data from key stakeholders, including students, academic staff, parents, and employers. Data were analyzed using descriptive statistics and expert-based weighting to construct an integrated trust index

Results: The results show that trust in higher education evaluation is influenced by both system performance and stakeholders’ perceptions of fairness, transparency, clarity, and relevance. Graduate employment rates and academic staff capacity were the strongest quantitative determinants, while transparency and clarity of evaluation procedures were the most influential qualitative factors. Qualitative indicators slightly outweighed quantitative ones in shaping overall trust

Conclusions: The study concludes that an integrated evaluation framework combining quantitative and qualitative indicators provides a more comprehensive assessment of trust and enhances the social legitimacy of higher education evaluation systems

Limitations: The study is limited by its cross-sectional design, limited sample size, reliance on expert weighting, and the use of self-reported data

Contribution: This research contributes by proposing an integrated trust index that can support policymakers and institutions in improving transparency, stakeholder confidence, and the effectiveness of higher education evaluation

Measuring Trust in Higher Education Assessment Systems: Indicators and Methods

2026-02-01T05:07:12+00:00

Abstract

Limitations: The study is limited by its cross-sectional design, limited sample size, reliance on expert weighting, and the use of self-reported data

The Impact of Internal Values, Green Attitudes, and Norms on Green Consumer Behavior in Jakarta

2026-04-24T00:54:21+00:00

Purpose: This study aims to analyse the influence of Internal Values, Green Attitudes, and Subjective Norms on Green Customer Citizenship Behaviours (GCCB) among electric vehicle (EV) consumers in Jakarta, with a particular focus on the mediating role of green attitudes.

Research methodology: A quantitative research design was employed using Partial Least Squares–Structural Equation Modelling (PLS-SEM) with SmartPLS version 4.0. Data were collected through an online questionnaire from 105 electric vehicle users domiciled in Jakarta, aged at least 18 years, and having used electric vehicles for more than twelve months.

Results: The findings reveal that internal values have a positive and significant effect on green attitudes. Furthermore, green attitudes significantly influence green customer citizenship behaviour and were found to mediate the relationship between internal values and GCCB. In addition, subjective norms have a significant positive effect on both green attitudes and green customer citizenship behaviour, indicating the importance of social influence in encouraging pro-environmental behaviours among EV consumers.

Conclusions: This study concludes that internal values and subjective norms play a crucial role in shaping green attitudes, which subsequently foster green customer citizenship behaviour among electric vehicle users in Jakarta.

Limitations: The study is limited by its relatively small sample size and its focus on a single urban area, which may limit generalisability.

Contribution: This research contributes empirical evidence to the literature on sustainable consumer behaviour by highlighting the mediating role of green attitudes and the importance of social norms in promoting green customer citizenship behaviour in the context of electric vehicle adoption