MARDALENA, M.; FACHRUDIN, F.; INDRAWAN, M. G. Service Responsiveness, Employee Competence, and Technology Use: Effects on Business Actor Satisfaction via Service Quality. International Journal of Organizational Business Review, [S. l.], v. 1, n. 1, p. 27–48, 2026. DOI: 10.61401/ijobr.v1i1.587. Disponível em: https://jurnal.stiekrakatau.ac.id/index.php/ijobr/article/view/587. Acesso em: 23 oct. 2026.